Family Received Used Diapers From Amazon

I don't even know where to begin. A New Jersey family ordered diapers over Amazon for their newborn and got more than they bargained for. Apparently, you can return diapers after using them AND they'll still get sent out because this family received USED. DIAPERS. IN. THE. MAIL. I would pass out. I would fight. I don't know what I would do but this is wild unacceptable. Contacting Amazon's help desk wasn't a walk in the park for them either (but in all honesty, what would you say in that call? "We'll give you a refund?"). I can't believe what I'm seeing. More info below.